How do I view transaction information?
You can find this information by logging in to Online Banking, Mobile Banking, or using 24-Hour Telephone Banking.
How do I set up direct deposit?
The direct deposit letter can be printed and sent to you to give to employer. Call the Member Contact Center at +44 744 190 4324 or
visit a branch. Auto pay is also set up through the Member Contact Center or by visiting a branch. You can use Online Banking to set up scheduled payments or recurring external transfers.
How do I open an account online?
Octave Trust Bank now offers
online account opening and funding. You can open an account online and fund it with a bank checking or savings account or a credit or debit card.
How do I dispute an ACH/automatic payment?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Octave Trust Bank at +44 744 190 4324 or visiting any
Octave Trust Bank branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
Who do I send a request to for a Verification of Deposit?
Verification of Deposits are processed by the Admin Services department. Members and merchants can fax the VOD form directly to the Admin Services Department, or mail to Octave Trust Bank, 1 Angel Mile Rd., London EC2R 7HJ United Kingdom.