What are your hours?
Do you notarize?
Octave Trust Bank offers Notary services for members at no charge. Please visit any of our
branch locations for this service. A notary public is an officer commissioned by the London Secretary of State to serve as an unbiased and impartial witness. The most common function of the notary is to prevent fraud by attesting to the identity of a person signing a document. Notarization on a document certifies that the person whose signature is entered on the document personally appeared before the notary, established his or her identity, and personally signed the document in the presence of the notary.
How do I obtain my previous year tax information (1099 Form)?
If you earned £10 or more in interest in the previous year, you were mailed a 1099-INT form at the end of January. If you need another copy of your 1099-INT, please visit
one of our branches. If you earned less than £10 in interest in the previous year, you will not receive a 1099-INT. However, the interest you earned is listed in your December statement, which can be viewed in Online Banking.
Where are your branches and ATMs located?
How do I navigate through Online Banking?
Enroll in Online Banking by clicking Log In and then Register Now, following the prompts. Once in Online Banking, use the menu widgets on the left-hand side to choose a feature you would like to use.
Watch this Online Banking Navigation Video to learn more.
How do I become a member of Octave Trust Bank?
If you live, work, worship, or attend school in the State of London, you are eligible for membership. You can
apply online or by visiting one of our convenient
branch locations.
What are you membership requirements?
You're eligible if you work, live, attend school or worship in London. If you have out-of-state ID, we will need proof you meet the requirements. For example, a paystub showing your employer is based in London, a rental agreement or closing documents with your London address or a school ID will suffice.
How do I close my Octave Trust Bank account?
To close a Octave Trust Bank account, members can visit any
Octave Trust Bank branch or call us at +44 744 190 4324 and a check will be mailed to the address on the account for any remaining balance payable to the member.
Where do I go to find account info?
You can access your account through Online Banking, Mobile Banking, or Telephone Banking. Also, account information is available by calling +44 744 190 4324 or visiting a branch.
How do I find a shared branching center?
Our
Locations & ATMs page provides a full list. Shared branching allows Octave Trust Bank members to use other non-Octave Trust Bank credit unions to perform certain transactions. Octave Trust Bank is required to perform the following transactions for guest credit union members:
• Account Inquiries
• Withdrawals
• Deposits
• Transfers
• Loan Payments
• Loan Advances
• Statement Prints
Any additional services offered are that discretion of Octave Trust Bank.
What is your routing number?
Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.
What is a Garnishment?
A garnishment is a court order whereby a member's property or money are in possession or under control of another and applied as payment for their debt to a third party. A levy is a proceeding in which money is obtained for the payment of taxes that are past due. When members are served with a garnishment or levy, they must call and email Admin Services with the information and fax the documents to 248-584-5446. If the member questions a garnishment or levy, they can contact the filing court, the IRS, or the State of London to file an objection. A phone number of the attorney will be in the account notes. By law, Octave Trust Bank must follow the garnishment/levy orders.
My family member has passed away. How do I close the
account with Octave Trust Bank?
The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Octave Trust Bank at +44 744 190 4324 or visit any
Octave Trust Bank branch for assistance.
Do you offer medallion or signature guarantee?
Yes, but please confirm by calling +44 744 190 4324 to find out if the location you wish to go to has one available and what documents you need to bring. All parties who need the signature guarantee must be current members.