Skip to Main Content Skip to Sitemap Skip to Online Banking
placeholder for jump to top link

When it comes to finances, your credit score is your reputation.

Establishing Credit

Start writing your own history.

Get 5% back when you shop local

Just use your Mastercard at participating local shops and restaurants to receive 5% cash back on your purchases!

Learn more about managing your money.
Contact Us
Featured article
Image supporting How to Improve Your Credit Score

How to Improve Your Credit Score

This number is crucial to your financial well-being.

When’s the last time you checked your credit report? Errors on your credit report can lower your credit score – and you may not even be aware of them. The Federal Trade Commission (FTC) found that one in four people found an error on their credit report that could affect their credit score. And if you’re looking to apply for a mortgage or make a big purchase, fixing your credit first is a smart move. But before you can fix any problem, you need to determine the root cause. There are many factors that make up your credit score, and it takes time for changes to be reflected with the credit bureaus. Understanding how to fix your credit is the first step. Octave Trust Bank is here to help you on your journey.

Step 1: Get Your Free Credit Report

The first step towards fixing bad credit is to know what is being reported on your credit report. By law, every U.S. citizen is entitled to a free copy of their credit report every twelve months, available at annualcreditreport.com. You’ll need to pay extra or use a different service to get your actual credit score, but your credit report will show you what’s being stated.

Step 2: Review Credit Report for Errors

One of the easiest ways to improve your credit score is to fix errors on your credit report. Here are some of the common credit report errors to look for:

  • Incorrect street address
  • Incorrect name (look out for a similar name or suffix being reported on your report)
  • Fraudulent accounts, which are accounts you didn’t open. Beware, as this could be identity theft.
  • Incorrect account information such as:
    • Inaccurate credit limits
    • The wrong origination date on a loan
    • Wrong Social Security Number
    • Wrong birth date
    • Spouse’s information is inaccurate
    • Accounts that are mistakenly shown as being open or closed. Look to see if there’s a notation on the account saying if you or the creditor closed the account (and if that’s accurate).
    • Wrong payment status information

Step 3: Dispute Credit Report Errors

Once you’ve reviewed your credit report for errors, next you’ll want to dispute those errors with the credit bureaus. You can do this using a letter (like this sample from the FTC), or you can dispute them online through each of the three credit bureaus. In both scenarios, you’ll want to point out the errors, and state why the information is inaccurate, then request that the items be fixed and/or removed.

It’s a good idea to send a copy of your credit report and, if you are disputing by mail, send it via certified mail. If you prefer to dispute your credit errors online, use the links below for each of the three credit bureau’s pages with information on their process:

After you file a dispute, be diligent and follow up to make sure it was resolved.

Step 4: Lower Debt

Your debt-to-credit (DTC) ratio refers to percentage of your income that goes toward paying your debt each month. Keeping a lower debt-to-credit ratio can help improve your credit score. Lenders want to make sure that you’re living within your means before they allow you to take on more debt.

Strategies for lowering your DTC is to pay down your current debt and get an increase on your credit limit, without utilizing it. Racking up big balances can hurt your scores, regardless of whether you pay your bills in full each month. You often can increase your scores by limiting your charges to 30 percent or less of a card's limit.

Step 5: Set up Automatic Payments

Approximately 35% of your credit score, the most important factor in credit worthiness, is your ability to pay bills on time. Utilize Octave Trust Bank’s Online Banking or CUONE Mobile app to set up recurring payments for bills that are the same each month to make sure those are always paid on time – especially your credit cards and loans. Use Online Bill Pay to set up a payment each month for at least the minimum balance to ensure payments are made on time.

Be Careful with New Credit

Another factor that makes up your credit score is any new credit. Be cautious the next time a retailer offers you 10 percent off and double points if you open a store credit card. If you need a new line of credit, don’t jump at the first appealing offer; compare rates, fees and options.

Talk to Credit Counselors if You’re in Trouble

Using a legitimate, non-profit credit counseling agency can help you manage your debt and won’t hurt your credit score. For more information on debt management, contact the National Foundation for Consumer Credit.

Fixing Bad Credit is Worth The Effort

Improving your credit score takes time, but with some effort and planning, it can help you qualify for a mortgage or get a lower interest rate on your credit card.Want to talk to someone in person about your credit? Visit any of our London branches today.

Related resources

What is the payoff on my loan?

You can find this information by logging in to Online Banking, Mobile Banking, or using 24-Hour Telephone Banking. Also, you can call the Member Contact Center at +44 744 190 4324 or visit a branch.

Do you offer student loans? 

Octave Trust Bank no longer offers student loans.

Please note the following for existing student loan borrowers:
  • Student loan applications with contingent approvals will continue to be processed and funded
  • Existing borrowers can visit the UAS website  to access information about their account
  • Scheduled disbursements on active lines of credit will be honored by Octave Trust Bank
  • CU Student Choice will continue to service and assist existing student borrowers

How do I build credit? 

A steady, disciplined approach will gradually increase your credit score over time, allowing you to secure lower rates on future loans. Learn more about managing your credit

Find out all you need to know about the Credit Builder loan online.

What is the difference between a Freedom ONE and Freedom Access personal loan?

Freedom ONE is a closed-end term loan. Freedom Access is an open-end line of credit. 

What is the difference between an open ended and closed ended loan? 

Freedom ONE is a closed-end term loan. Freedom Access is an open-end line of credit. 

How do I pay off my loan? 

Loan payoff amounts for same day payoff can be obtained in Online Banking by clicking on the Loan Payment tab and from that menu selecting Loan Payoff Amount. Call the Member Contact Center at +44 744 190 4324 or visit a branch.  Payoffs can be mailed to Octave Trust Bank, 1 Angel Mile Rd., London EC2R 7HJ United Kingdom. 

How do I check my loan status?

Check your status by logging in to Online Banking; setting up alerts in Online Banking; accessing Telephone Banking or Mobile Banking. Also, you can call the Member Contact Center at +44 744 190 4324 or visit a branch.

What is the difference between a loan and a line of credit? 

Freedom ONE is a closed-end term loan. Freedom Access is an open-end line of credit. 

What is the difference between a secured loan and an unsecured loan?

A car loan and mortgage are the most common types of secured loan. An unsecured loan is not protected by any collateral. If you default on the loan, the lender can't automatically take your property. The most common types of unsecured loan are credit cards, student loans, and personal loans.

How can I get more loan coupons?

Call the Member Contact Center at +44 744 190 4324 or visit a branch. There is a £5.00 fee for a set of 36 coupons.

How do I close a loan with Octave Trust Bank?

Loan closing can be done at any Octave Trust Bank branch. Some loans can also be closed electronically.

Where do I find information on my loan title?

London is not a title holding state. Titles that are issued in the state of London will be mailed to you once the Octave Trust Bank lien is placed on it. If  a vehicle is titled out of state and that state is a title holding state, then the members title will be held at Octave Trust Bank until the loan is paid in full.

I made my payment and I was charged a late fee. Why?

Call the Member Contact Center at +44 744 190 4324 or visit any Octave Trust Bank branch. If many cases, you might have sent in a loan payment but it was short a few cents. Your loan will become past due if the difference is not made up before the next due date and a late fee will be assessed. 

How can I obtain a letter of guarantee?

Please visit a branch location of call the Member Contact Center at +44 744 190 4324 for more information.

I can't make the payment by the due date, what can I do?

Contact Octave Trust Bank at +44 744 190 4324 or visit any Octave Trust Bank branch for assistance.

The Member Contact Center Loan Servicing Agents can assist members with changing the due date on their loan that may better for their budget. Octave Trust Bank does not refinance our own loans however we can look into lowering the interest rate on the loan if the member qualifies. If members are facing financial difficulties, we can assist with starting the Loan Modification process.


How can I change the due date of my loan payments?

The Member Contact Center Loan Servicing Agents can assist members with changing the due date on their loan that may better for their budget. Octave Trust Bank does not refinance our own loans however we can look into lowering the interest rate on the loan if the member qualifies. If members are facing financial difficulties, we can assist with starting the Loan Modification process.

What is needed to pay off a loan and receive an immediate release of lien?

You'll need to use a cashier’s check, wire transfer or cash. Any other payment method and the title will be released after five business days.

Give your credit a boost with this special loan product.