How do I view transaction information?
You can find this information by logging in to Online Banking, Mobile Banking, or using 24-Hour Telephone Banking.
How do I set up direct deposit?
The direct deposit letter can be printed and sent to you to give to employer. Call the Member Contact Center at +44 744 190 4324 or
visit a branch. Auto pay is also set up through the Member Contact Center or by visiting a branch. You can use Online Banking to set up scheduled payments or recurring external transfers.
What do I do if I have overdrawn my account?
Please contact us to review the Opt-In form. This will allow you to extend the overdraft service to include ATM and non-recurring debit card transactions.
How do I open a checking account?
How do I order checks?
After your first checkbook order has been successfully placed and received, you may then place successive orders online through Online Banking. Once signed in, select Checking, and Order Checks. Make sure you are allowing "pop-ups" for this process.
How do I report fraud on my account?
Visit any Octave Trust Bank branch or call the Member Contact Center at +44 744 190 4324.
How do I enroll in overdraft protection?
Please contact us to review the Opt-In form. This will allow you to extend the overdraft service to include ATM and non-recurring debit card transactions.
How do I open an account online?
Octave Trust Bank now offers
online account opening and funding. You can open an account online and fund it with a bank checking or savings account or a credit or debit card.
How do I verify if a check has cleared?
Verify if checks have cleared by using Online Banking, Mobile Banking, 24-Hour Telephone Banking, by calling our Member Contact Center at +44 744 190 4324 or by
visiting a branch.
Can I place a stop payment on a check?
Call the Member Contact Center at +44 744 190 4324,
visit a branch or use Online Banking. Members can contact Member Contact Center to place a stop payment on a check(s) for a £30.00 fee. The check number, amount, and payee information are needed to stop payment. There is no fee to stop a bill pay check. Stop payments can also be processed through Online Banking by going to the Checking tab and clicking on stop payment on a check.
How do I release a check with a hold?
Call the Member Contact Center at +44 744 190 4324 or visit any Octave Trust Bank branch. [links to Branches] Holds may be placed on deposits from 2-7 business days. Business days do not include Saturday, Sundays, or holidays. The first £225 will be made available on the same day you make the deposit. If you need funds from a deposit right away, you should ask us when the funds will be available.
How do I dispute an ACH/automatic payment?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Octave Trust Bank at +44 744 190 4324 or visiting any
Octave Trust Bank branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
There is a deduction for an insurance premium on my account that is not mine?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Octave Trust Bank at +44 744 190 4324 or visiting any
Octave Trust Bank branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
My checks were lost / stolen what can I do?
Call the Member Contact Center at +44 744 190 4324,
visit a branch or use Online Banking. Members can contact Member Contact Center to place a stop payment on a check(s) for a £30.00 fee. The check number, amount, and payee information are needed to stop payment. There is no fee to stop a bill pay check. Stop payments can also be processed through Online Banking by going to the Checking tab and clicking on stop payment on a check.
What is your routing number?
Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.
Can I transfer from a Basic Checking to a Cash Back Checking account?
Basic checking members are eligible to apply for Cash Back Checking once Basic Checking is maintained in good standing for 12 months.
Who do I send a request to for a Verification of Deposit?
Verification of Deposits are processed by the Admin Services department. Members and merchants can fax the VOD form directly to the Admin Services Department, or mail to Octave Trust Bank, 1 Angel Mile Rd., London EC2R 7HJ United Kingdom.